How to Submit a Support Ticket

Submitting a ticket is the fastest way to get help from TC. It logs your request, routes it to the right person, and gives you a tracking record from first message through to resolution.

When to submit a ticket

Submit a ticket for anything that needs our attention: technical issues, configuration changes, access requests, questions, or new work requests. If you are not sure whether something warrants a ticket, submit one anyway. We would rather have it documented than lost in an email thread.

How to submit

1. Go to the TC Support Centre.
2. Click Submit a request in the top-right corner.
3. Select the request type that best matches your issue.
4. Fill in the subject and description. The more detail you include, the faster we can help.
5. Attach any relevant screenshots or files.
6. Click Submit.

You will receive an email confirmation with your ticket number. Use that number to track progress or add information at any time.

What happens next

We triage all tickets within one business day. You will hear from us with either a resolution or a status update. For urgent issues, call 1300 457 496 and reference your ticket number.

Tips for a faster resolution

• Describe what you were doing when the issue occurred.
• Include the exact error message or a screenshot if there is one.
• Tell us how many people are affected.
• Let us know if there is a deadline or business impact.

The clearer the picture, the less back-and-forth and the sooner you are back to work.